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  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQs
      Delivery FAQs
  • Financial Services
    • Frasers Plus
      Frasers Plus
  • Personalisation
    • Personalisation
      Personalisation
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
    • Brand Partner Returns
      Brand Partner Returns
  • Site Policies
    • Terms & Conditions
      Terms & Conditions
    • Other Policies
      Other Policies
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
  • Orders & Payments
    • Completed Orders
      Completed Orders
      My item is damaged

      We are sorry to hear your item is damaged.

      If your item has been delivered damaged, please get in touch with our Customer Services team within 28 days from the delivery date so we can help you.

      Please  include a photo of the parcel/item packaging showing any signs of damage so that we can better understand the problem and help you further. 

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    • Placing Orders
      Placing Orders
    • Product info
      Product info
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Black Friday
    • Help
      Help
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